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MY-FLAT.CO.UK TERMS OF BUSINESS’
'SERVICED ROOMS, SERVICED APARTMENTS, SHORT TERM & HOLIDAY-LET APARTMENTS,

1. Upon requesting a reservation ‘the Guest’ will receive from My-flat.co.uk a confirmation setting out the amounts due for the reserved period for the selected apartment.

2. For all bookings made 28 days or more before arrival ‘the Guest’ will make payment to My-flat.co.uk Ltd of £250.00 together with the Hospitality fee. This payment MUST be made by return in order to secure your reservation.

3. My-flat.co.uk Ltd reserves the right to cancel or vary the rates for any reservation where payment is not received in accordance with No. 2.

4. Unless otherwise expressly agreed with My-flat.co.uk Ltd, ‘the Guest’ MUST settle the full outstanding amount no later than 14 days before arrival. The total amount due will be set out in ‘the Guests’ reservation statement submitted by ‘my-flat.co.uk’.

5. My-flat.co.uk reserves the right to cancel any reservation where payment is not received in accordance with no. 4. For any reservation remaining unpaid (amounts having been paid in accordance with No. 2) the initial payment will be retained by My-flat.co.uk in full as a cancellation fee.

6. For all late bookings, (bookings made less than 28 days before arrival) payment must be received in full by My-flat.co.uk Ltd later than 14 days before arrival. My-flat.co.uk Ltd reserves the right to cancel any reservations where payment has not been received in accordance with My-flat.co.uk’s late booking policy.

7. In the event of cancellation and or early curtailment (where all charges have been paid in full). Cancellation before arrival must be made in writing by ‘the Guest’ to My-flat.co.uk-:

A) My-flat.co.uk Ltd will retain the payment of £250 plus the Hospitality fee (where the full payment has not been made).

B) Where full payment has been received (14 days before arrival) My-flat.co.uk Ltd will refund ‘the Guest’s’ one week security deposit in full.

C) The rent for the reserved period will be refunded to ‘the Guest’ less My-flat.co.uk’s reasonable costs or charges considered fair and reasonable (on a pro rata basis) for all or any part of the reservation period that the apartment is re-let. In the event of a dispute My-flat.co.uk Ltd’s decision will be final.

D) Once a reservation has been paid for ‘the Guest’ is committed to the dates agreed upon. As a result any alteration to the dates reserved will depend on availability and a rent refund for the reserved period will be dependent on My-flat.co.uk Limited’s ability to resell the apartment booked.

8. At the end of ‘the Guests’ stay unless otherwise instructed by My-flat.co.uk Ltd the keys to the reserved apartment are to be left in the envelope provided by My-flat.co.uk Ltd and left in the apartment. The door to be shut and secured on final departure. ‘Guests’ are reminded to make sure they thoroughly check the apartment before closing the door for the final time to avoid leaving personal items behind.

9. After vacating the apartment the deposit will be returned to ‘the Guest’ as soon as practically possible. ‘The Guest’ will receive a fully itemised statement detailing all deductions made including all phone charges. The maximum delay should be no more than 4 weeks after departure save as to dispute in respect to damages or charges as detailed below, or as soon as the phone or utility billing charges (where applicable) summary has been received by My-flat.co.uk Ltd from the service providers.

10. Unless otherwise agreed, apartments are available from 1300 hours on the date of arrival and must be vacated by 1100 hours on the date of departure. My-flat.co.uk Ltd reserves the right to make additional charges should ‘the Guest’ fail to vacate at the agreed time.

11. Keys can be collected from the property which has been booked by the guest from the concierge or by housekeeping between 0930 and 1930 hours from Monday to Friday. Outside of these hours My-flat.co.uk Ltd recommends our chauffeur services. Keys can also be arranged for collection from the airport and Prices for their delivery are available upon request.

12. The security deposit is held against all damages, losses and other charges including the use of the telephone and end of tenancy cleaning, and any extra charges over and above the basic cleaning charge where necessary.

12.1 Damage to fixtures and fittings beyond reasonable wear and tear in common parts of shared or serviced accommodation will be shared amongst the occupants

12.2 Replacement light bulbs can be provided at £5.00 for rooms or apartments.

12.3 Damage through malice, negligence or tampering is chargeable at cost of replacement or repair and this applies to kitchen ,household equipment or appliances supplied; such as washer-dryers, dishwashers, Fridge Freezers, Ovens, 12.4 Microwave Ovens, ceramic hobs, external or internal CCTV equipment , DVD / Plasma Screens / Television equipment, Gaming consoles, Wireless Hi Speed Internet Routers / Home Cinema Equipment.

12.5 Should damage be deemed malicious or negligent damage by surveyors or clerks or guest tampering affect performance of such items and engineer callout required, the engineer’s fees are payable upon presentation of invoice.

12.6 Damages maybe deducted in accordance from deposit held. In the case of shared accommodation the charge is to be shared equally amongst occupiers.

13. ‘Guests’ can extend their stay for a further period subject to availability and advance payment. The additional rent cannot be deducted from the deposit. If ‘the Guests’ apartment is not available for a further period My-flat.co.uk Ltd will offer where available alternative accommodation.

14. My-flat.co.uk Ltd must be advised of ‘Guests’ intention to extend no later than 4 days before the reserved departure date.

16. The cost for additional services will be charged to ‘the Guests’ account and deducted from the deposit when it is returned to ‘the Guest’. However, and dependant on the value of the additional services used, My-flat.co.uk Ltd reserves the right for payment of additional services on demand.

17. My-flat.co.uk Ltd will arrange car collection for ‘the Guest’ on the strict understanding that ‘the Guest’ is responsible to contact the chauffeur service whose details will be provided to ‘the Guest’ in the event of any difficulties, including being unable to locate the driver at the specified airport. Failure to contact the chauffeur company will not discharge ‘the Guest’s’ liability to pay the chauffeur even if alternative transport on the day is taken.
Special Notes:
18. Payment for rent, deposit and booking fee can be made by cash, bank transfer, sterling bank draft, sterling traveller’s cheques or credit cards. ‘Guest’s’ wishing to make a direct payment to our account should remit to the following bank account:- My-flat.co.uk Limited client a/c no: 1 0 0 8 7 2 3 6 Sort Code 16-00-63 Royal Bank of Scotland , Marylebone Branch London W1. Our fax number: + 44 (0) 20 8582 1775. (Guest or Tenant reference number must be quoted).

19. My-flat.co.uk Ltd recommend all ‘Guests’ insure their travel arrangements.

20. Seven nights will be charged as one week.

21. If the circumstances arise, My-flat.co.uk Ltd reserves the right to provide accommodation of a similar category or as best possible in the circumstances.
22. No pets are allowed.

23. The accommodation is limited to the number of persons specified by ‘my-flat.co.uk’. Additional charges for extra persons will be charged in accordance with ‘my-flat.co.uk’s’ printed tariffs.

24. In the event of keys being lost, misplaced or left inside the apartment My-flat.co.uk Ltd will impose a lockout fee of £58.75. Lost keys will be subject to a further £120 charge for replacement locks to be fitted. Please note that these charges are non refundable regardless of keys being found at a later date.

25. ‘Guests’ are advised that My-flat.co.uk Ltd acts as Agent only and cannot be deemed to be held responsible for the actions of its Principle, whether the identity of its Principle is disclosed or not.
26. The deposit is held by My-flat.co.uk Ltd or remitted to ‘the Landlord’.

27. ‘Guest’ are requested to adhere to all rules and regulations laid down by ‘my-flat.co.uk’.

28. Reservations that are subject to additional charges must be paid in full at the time of payment of the initial invoice is requested by ‘my-flat.co.uk’.

29. My-flat.co.uk Ltd has the right to refuse any booking for whatsoever reason considered appropriate by ‘my-flat.co.uk’.

30. My-flat.co.uk Ltd reserves the right to make charges to ‘the Guest’ of £35 – 41.13 per reference check

31. My-flat.co.uk Ltd reserves the right to make a charge of £75 per 6 month period for deposits that remain unclaimed due to a failure of ‘the Guest’ to provide the necessary information for the deposit’s return.

32. My-flat.co.uk Ltd has a complaints procedure for ‘Guests’. Full details of the procedure are available on request.

Legal:
33. For the avoidance of any doubt, neither My-flat.co.uk Ltd nor ‘the Owner’ will be responsible for any financial loss or damage to the belongings of any persons permitted to occupy the property or for any injuries sustained by them or any member of their party however caused. We recommend that you take out insurance to cover any loss or damage or personal injury.

34. The letting, the booking form and these terms are all governed by and shall be construed in accordance with English law. By completing the booking form you agree to submit to the exclusive jurisdiction of the English courts.

35. For all ‘Guests’, payment is received and acknowledged on the strict understanding that ‘my-flat.co.uk’s’ terms of business have been read, understood and accepted by ‘the Guest’.

36. Applicable Fees for letting are:
Administration fee £50.00
Contract Fees £70.00 (Applies only to Assured Shorthold Tenancy agreements and not charged to holiday or short term lets or online reservations and booking forms)
Inventory Checkout for Rooms in Serviced Accommodation £66.82

Checkout Clean for Rooms in Serviced Accommodation £50

Inventory Checkout in Apartments £115 - £199, based on size of apartment

Checkout Clean for Serviced Apartments £50-200 depending on size of property

36.1 The Landlord’s agent may deduct monies from the Deposit to compensate the Landlord for losses caused by any or all of the following reasons: any damage to the Property or Fixtures and Fittings caused by the guests or Tenants, his family or his visitors; any damage to the Property or the Fixtures and Fittings resulting from any breach; any professional cleaning costs, provided the Property was in a good clean condition at the start of occupation; any damage caused or cleaning required as a result of any pet(s) occupying the Property (whether or not the Landlord consented to its presence; any instalment of the Rent which is due but remains unpaid; any sum repayable by the Landlord to a local authority where housing benefits have been paid direct to the Landlord by the local authority; and where applicable any unpaid account or charge for water, electricity, gas or other fuels used in the Property; any unpaid telephone charges; any unpaid council tax; any other monies due under this agreement.

36.2 The guest hereby consents to pay to the Landlord’s agent all reasonable costs and expenses incurred by the Landlord to include solicitors' fees, Counsel's fees and other legal costs and surveyors' fees recovering or attempting to recover any Rent or other monies in arrears; the enforcement of any reasonable obligation of the Guest under this Agreement; the service of any Notice relating to any major breach of this Agreement whether or not court proceedings are brought.

37. This is to confirm that if rental arrears are outstanding for more than 7 days; my-flat.co.uk reserves the right to charge to the tenant’s credit or debit card an amount equivalent to the arrears the tenant hereby consents to this.
38. If the guest tenant vacates the property during the term the guest or Tenant will remain liable to pay Rent and any other monies payable under this Agreement until the term expires.

39. My-flat reserves the right to charge to the guest or tenant's credit or debit card the full amount due whether the tenant chooses to occupy the property or not.

40. If the property is re-let the tenant will reimburse the Landlord for any letting agents' fees or other reasonable costs, including any shortfall in rental achieved from that point until the end of the Term.

41. For the avoidance of doubt this shall not take effect where the tenant is operating a break clause contained in this Agreement.