Terms and conditons of Letting Apartments
'SERVICED, HOLIDAY-LET, OR SHORT LET APARTMENTS' or MY-FLAT.CO.UK TERMS OF
BUSINESS
1. Upon requesting a reservation ‘the
Guest’ will receive from My-flat.co.uk a confirmation setting out the amounts
due for the reserved period for the selected apartment.
2. For all bookings made 28 days or more before arrival ‘the
Guest’ will make payment to My-flat.co.uk Ltd of £250.00 together with
the Hospitality fee. This payment MUST be made by return in order to secure
your reservation.
3. My-flat.co.uk Ltd reserves the right to cancel or vary the
rates for any reservation where payment is not received in accordance with No. 2.
4. Unless otherwise expressly agreed with My-flat.co.uk
Ltd, ‘the Guest’ MUST settle the full outstanding amount no later than
14 days before arrival. The total amount due will be set out in ‘the
Guests’ reservation statement submitted by ‘my-flat.co.uk’.
5. My-flat.co.uk reserves the right to cancel any reservation
where payment is not received in accordance with no. 4. For any reservation
remaining unpaid (amounts having been paid in accordance with No. 2) the initial
payment will be retained by My-flat.co.uk in full as a cancellation fee.
6. For all late bookings, (bookings made less
than 28 days before arrival) payment must be received in full by My-flat.co.uk Ltd
later than 14 days before arrival. My-flat.co.uk Ltd reserves the right to cancel
any reservations where payment has not been received in accordance with My-flat.co.uk’s
late booking policy.
7. In the event of cancellation and or early curtailment (where
all charges have been paid in full). Cancellation before arrival must be made
in writing by ‘the Guest’ to My-flat.co.uk-:
A) My-flat.co.uk Ltd will retain the payment of £250 plus the Hospitality
fee (where the full payment has not been made).
B) Where full payment has been received (14 days before arrival) My-flat.co.uk
Ltd will refund ‘the Guest’s’ one weeks security deposit in full.
C) The rent for the reserved period will be refunded
to ‘the Guest’ less My-flat.co.uk’s reasonable costs or charges
considered fair and reasonable (on a pro rata basis) for all or any part of the
reservation period that the apartment is re-let. In the event of a dispute
My-flat.co.uk Ltd’s decision will be final.
D) Once a reservation has been paid for ‘the
Guest’ is committed to the dates agreed upon. As a result any alteration
to the dates reserved will depend on availability and a rent refund for the reserved
period will be dependent on My-flat.co.uk Limited’s ability to resell the
apartment booked.
8. At the end of ‘the Guests’ stay
unless otherwise instructed by My-flat.co.uk Ltd the keys to the reserved apartment
are to be left in the envelope provided by My-flat.co.uk Ltd and left in the apartment.
The door to be shut and secured on final departure. ‘Guests’ are reminded
to make sure they thoroughly check the apartment before closing the door for the
final time to avoid leaving personal items behind.
9. After vacating the apartment the deposit
will be returned to ‘the Guest’ as soon as practically possible.
‘The Guest’ will receive a fully itemised statement detailing all deductions
made including all phone charges. The maximum delay should be no more than 3-4 weeks
after departure, as soon as the phone billing charges summary has been received
by My-flat.co.uk Ltd from the phone service provider.
10. Unless otherwise agreed, apartments are
available from 1300 hours on the date of arrival and must be vacated by 1100 hours
on the date of departure. My-flat.co.uk Ltd reserves the right to make additional
charges should ‘the Guest’ fail to vacate at the agreed time.
11. Keys can be collected from ‘My-flat.co.uk’s
’ offices between 0930 hours and 1730 hours Monday to Friday. Outside
of these hours My-flat.co.uk Ltd recommends our chauffeur service. They can
arrange keys at the time of collection from the airport etc. Price on request.
12. The security deposit is held against all
damages, losses and other charges including the use of the telephone and end of
tenancy cleaning, and any extra charges over and above the basic cleaning charge
where necessary.
13. ‘Guests’ can extend their stay
for a further period subject to availability and advance payment. The additional
rent cannot be deducted from the deposit. If ‘the Guests’ apartment
is not available for a further period My-flat.co.uk Ltd will offer where available
alternative accommodation.
14. My-flat.co.uk Ltd must be advised of ‘Guests’
intention to extend no later than 4 days before the reserved departure date.
16. The cost for additional services will be charged to ‘the
Guests’ account and deducted from the deposit when it is returned to ‘the
Guest’. However, and dependant on the value of the additional services
used, My-flat.co.uk Ltd reserves the right for payment of additional services on
demand.
17. My-flat.co.uk Ltd will arrange car collection
for ‘the Guest’ on the strict understanding that ‘the Guest’
is responsible to contact the chauffeur company whose details will be provided to
‘the Guest’ in the event of any difficulties, including being unable
to locate the driver at the specified airport. Failure to contact the chauffeur
company will not discharge ‘the Guest’s’ liability to pay the
chauffeur even if alternative transport on the day is taken.
Special Notes:
18. Payment for rent, deposit and booking fee can be made by cash, bank
transfer, sterling bank draft, sterling traveller’s cheques or credit cards.
‘Guest’s’ wishing to make a direct payment to our account should
remit to the following bank account:- My-flat.co.uk Limited client a/c no: 1 0 0
8 7 2 3 6 Sort Code 16-00-63 Royal Bank of Scotland , Marylebone Branch London W1.
Our fax number: + 44 (0) 20 8582 1775. (Tenant reference number must be quoted).
19. My-flat.co.uk Ltd recommend all ‘Guests’ insure
their travel arrangements.
20. Seven nights will be charged as one week.
21. If the circumstances arise, My-flat.co.uk Ltd reserves the
right to provide accommodation of a similar category or as best possible in the
circumstances.
22. No pets are allowed.
23. The accommodation is limited to the number of persons specified
by ‘my-flat.co.uk’. Additional charges for extra persons will
be charged in accordance with ‘my-flat.co.uk’s’ printed tariffs.
24. In the event of keys being lost, misplaced or left inside
the apartment My-flat.co.uk Ltd will impose a lockout fee of £50 + VAT.
Lost keys will be subject to a further £100 + VAT charge for replacement locks
to be fitted. Please note that these charges are non refundable regardless
of keys being found at a later date.
25. ‘Guests’ are advised that My-flat.co.uk Ltd acts
as Agent only and cannot be deemed to be held responsible for the actions of its
Principle, whether the identity of its Principle is disclosed or not.
26. The deposit is held by My-flat.co.uk Ltd or remitted to ‘the
Landlord’.
27. ‘Guest’ are requested to adhere to all rules and
regulations laid down by ‘my-flat.co.uk’.
28. Reservations that are subject to additional charges must be
paid in full at the time of payment of the initial invoice is requested by ‘my-flat.co.uk’.
29. My-flat.co.uk Ltd has the right to refuse any booking for
whatsoever reason considered appropriate by ‘my-flat.co.uk’.
30. My-flat.co.uk Ltd reserves the right to make charges to ‘the
Guest’ of £10 + VAT per reference, provided by ‘my-flat.co.uk’.
31. My-flat.co.uk Ltd reserves the right to make a charge of £75
+ VAT per 6 month period for deposits that remain unclaimed due to a failure of
‘the Guest’ to provide the necessary information for the deposit’s
return.
32. My-flat.co.uk Ltd has a complaints procedure for ‘Guests’.
Full details of the procedure are available on request.
Legal:
33. For the avoidance of any doubt, neither My-flat.co.uk Ltd
nor ‘the Owner’ will be responsible for any financial loss or damage
to the belongings of any persons permitted to occupy the property or for any injuries
sustained by them or any member of their party however caused. We recommend
that you take out insurance to cover any loss or damage or personal injury.
34. The letting, the booking form and these terms are all governed
by and shall be construed in accordance with English law. By completing the
booking form you agree to submit to the exclusive jurisdiction of the English courts.
35. For all ‘Guests’, payment is received and acknowledged
on the strict understanding that ‘my-flat.co.uk’s’ terms of business
have been read, understood and accepted by ‘the Guest’.
36. Applicable Fees For long let – 3 months – 12 months
are:
Booking and Administration fee £50.00
Reference Checking Fees £65.00
Contract Fees £50..00
Cleaning & Inventory Checkout £150.00
37. This is to confirm that if rental arrears
are outstanding for more than 7 days, my-flat.co.uk reserves the right to charge
to the tenant’s credit or debit card an amount equivalent to the arrears The
tenant hereby consents to this.
38. If the tenant vacates the property during the term the Tenant
will remain liable to pay Rent and any other monies payable under this Agreement
until the term expires.
39. My-flat reserves the right to charge to the tenant's credit
or debit card the full amount due under the terms of the contract. Whether the tenant
chooses to occupy the property or not. Upon signing the Assured Shorthold Tenancy
Agreement or Booking form the tenant hereby consents to this.
40. If the property is re-let the tenant will reimburse the Landlord
for any letting agents' fees or other reasonable costs, including any shortfall
in rental achieved from that point until the end of the Term.
41. For the avoidance of doubt this shall not take effect where
the tenant is operating a break clause contained in this Agreement. The tenant hereby
consents to this.
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